With the End Customer Portal (ECP), you can improve your operation and relationship with your customer in several ways. Below are some possible results:
Discover failed operation and communication processes with your end customer, your internal team, and drivers. In this way you will also have visibility of improvement opportunities, facilitating the daily lives of your employees.
Have closer contact with your customers through the help on the portal and the possibility of making evaluations and comments.
Improve your processes and services with the analysis of evaluations and feedback from your customers.
Have a tool that can integrate the visibility of your teams, such as logistics, sales, and customer service, among other stakeholders.
Give greater visibility in real-time to your final customer.
Increase the chances of successful visits.
Increase your customer's engagement with your company.
ECP is a product with the potential to add even more value to your customer, with the possibility of new developments according to your needs.