Descartes Machine Learning

Descartes Machine Learning Knowledge Base

Descartes Machine Learning Knowledge Base

WEB PORTAL
DRIVER APP
FOR DEVELOPERS
ECP (END CUSTOMER PORTAL)
Legal and Contact Information

Descartes Machine Learning Knowledge Base

WEB PORTAL

ACCESS

[NEW USER] How do I obtain access to Foxtrot Systems?

[NEW USER] How to give access to Foxtrot?

[SETTING UP FOXTROT SYSTEMS] I received my access invitation. What are the next steps?

[LOGIN] How do I log in to Foxtrot Systems?

[INVITATION EXPIRED] My access invitation has expired. What do I do?

[PASSWORD] Forgot your password?

[PASSWORD] How to change my password?

[PAGES] How to request access to Foxtrot Systems pages / features?

[PAGES] How to grant access to Foxtrot Systems pages / features?

[ERROR] Foxtrot Systems is down, what to do?

[DISTRIBUTION CENTER] How do I switch or get access to more than one Distribution Center / Business Unit?

[USERS] What are the permissions of the Foxtrot Systems Web Portal?

[USERS] How to remove access to Foxtrot Systems?

SETTINGS

[DRIVERS] How to delete driver groups?

[DRIVERS] How to delete drivers?

[DISTRIBUTION CENTER] How to edit the Distribution Center settings?

[DISTRIBUTION CENTER] How to add a new Distribution Center?

[DRIVERS] How to edit driver groups?

[DRIVERS] How to edit a drivers information?

[LANGUAGE] How do I change the language of the Web Portal?

[DRIVERS] How to create and manage drivers?

[DRIVERS] How to create and manage driver groups?

[DRIVERS] How to include or exclude drivers in a group?

[DRIVERS] How to enable or disable a platform user to see certain groups of drivers?

[DRIVERS] How do I view the drivers of each group?

[SETTINGS] I received the message: There was a data conflict. What do I do?

OVERVIEW

[OVERVIEW] What is, how to access and what information is available on the Overview page?

ALL ROUTES

[ALL ROUTES] How to access the All Routes page and what features are available?

[DRIVER] How to assign a driver to a route?

[DATA GAP] How to avoid or solve Data Gaps?

[ROUTE ANALYZER] How do I access the Route Analyzer?

[ROUTE ANALYZER] What is Route Analyzer and what features are available?

[ROUTE ANALYZER] What are the events on the route, what do they mean and what colors represent them?

[ROUTE ANALYZER] What does each color mean on the map points and in the visit list?

[ROUTE ANALYZER] What does the number inside the dots mean for each customer (POS)?

[ROUTE ANALYZER] When is a route analyzed?

[ROUTE ANALYZER] What is 'Data Gap' in the Route Analyzer?

[ROUTE ANALYZER] How to analyze a route?

[ROUTE VIEWER] How do I access the Route Viewer?

[ROUTE VIEWER] What is the Route View and what features are available?

[ROUTE ANALYTICS] What does each column in the 'Route Analytics' report mean?

[ATTEMPT ANALYTICS] What does each column in the 'Attempt Analytics' report mean?

[NO DATA] Why are some report columns blank?

[ROUTE ANALYTICS] What is GPS Spoofer and how to detect it?

[ATTEMPT ANALYTICS] What is Drive By?

[REPORTS] What reports are available in Foxtrot Systems?

[EXTRACTION] How can I extract reports?

[RATINGS ANALYSIS] What does each column in the 'Ratings Analysis' report mean?

[ROUTE ANALYTICS] What does the distance and duration columns of the stem start and stem end of the route mean in detail?

[DRIVERS] Why do some drivers appear with the wrong name in the report? The name appears as 'Driver'.

DRIVER PERFORMANCE

[INDICATORS] What are Foxtrot Systems' main indicators (KPIs) and how are they measured?

[DRIVER TRACE] What is considered for Driver Trace to succeed?

[DRIVER PERFORMANCE] What is the Driver Performance page, how to access it and what information is available?

[DIGITAL ROUTES] What is the ideal driver's behavior on a route?

[SEQUENCE ADHERENCE] What is Sequence Adherence, and how is it calculated?

[SEQUENCE ADHERENCE] How does the first customer work in the sequence?

[SEQUENCE ADHERENCE] Why do we forgive the click from the first attempt?

[SEQUENCE ADHERENCE] If a device runs out of internet on the route, will it impact Foxtrot Systems' adherence sequence?

[DRIVER CLICK SCORE] What is Driver Click Score (DCS) and how is it calculated?

[DRIVER PERFORMANCE] I can't see Driver Performance page today. Why?

[DRIVER] What happens when the driver closes the application within the delivery radius?

[ATTEMPT] What is the radius that is considered to be a successful attempt for a customer (POS)?

[DRIVER] Does Foxtrot Systems take into account the driver's hours of a workday?

FLEET PERFORMANCE

[FLEET PERFORMANCE] What is the Fleet Performance page, how to access it and what information is available?

[DIGITAL ROUTES] What are Digital Routes in Foxtrot Systems?

[IMPORT] How do I import routes?

[IMPORT] What does each column mean when importing routes?

VISIT EXCEPTIONS

[REATTEMPTS] What is a reattempt authorization?

[REATTEMPTS] How do I authorize reattempts and returns?

[TIME WINDOW] Is there a time window when dealing with reattempts?

DIGITAL CUSTOMER MANAGER

[DIGITAL CUSTOMER MANAGER] How to access the Digital Customer Manager page and what features are available?

MORE

[ALERTS] What is the exclamation mark that appears on some routes on the Overview and All Routes pages?

[LOCATION] Confident x Unconfident Location

[LOCATION] How does the tool learn the location of a customer (POS)?

[LOCATION] How does the tool understand the location of a Distribution Center (DC)?

[LOCATION] How to update a customer (POS) location in Foxtrot Systems?

[OPTIMIZATION] What are the variables that Foxtrot Systems uses to suggest the order in which customers should be visited in order to optimize the route?

[REAL-TIME SEQUENCING] What is Real-Time Sequencing (RTS) and how is it activated?

[ROUTE] How to activate, deactivate and reactivate a route?

[ROUTE] How to delete a route?

[ROUTE] What happens if the route is not completed?

[TIME WINDOW] How to add a customer/POS time window?

[TIME WINDOW] How to add more than one customer/POS time window?

[TIME WINDOW] How do time windows work?

[TIME WINDOW] When to send a time window to Foxtrot Systems?

DRIVER APP

ACCESS

[ACCESS] How to log in to the mobile app?

[DOWNLOAD] How to download and install Foxtrot Systems' Driver App?

[UPDATE] How to update Foxtrot Systems' Driver App?

QUESTIONS AND SPECIFICATION

[PERMISSIONS] How to set device permissions so that the app works correctly?

[REASONS] How to edit the reasons options for failed deliveries?

[SETTINGS] What are the minimum device settings to run the Foxtrot Systems App?

FEATURES

[CLICKS] How to make clicks on the application?

[CLICKS] What are the clicks that must be made on the application?

[CUSTOMER] How to view contact information and customer data on the app?

[FAILED] How to make a click on a failed delivery?

[FINISH] How to finish a route on the app?

[INTERNET] With the Foxtrot app, will the driver use more internet or a bigger data package?

[PARTIAL] How to make a partial delivery on the app?

[REATTEMPT] How do I perform reattempts through the app?

[RESULTS] How to view the routes results on the app?

[SIGN OUT] How to sign out from the Foxtrot application?

[START] How to start a route on the app?

[STORAGE] How to clear the application storage/cache?

[SUCCESS] How to make a click on a successful delivery?

[UNDO] How to undo a click made on the app?

FOXTROT SYSTEMS API DOCUMENTATION

FOXTROT SYSTEMS SDK DOCUMENTATION

MORE

[INTEGRATION] Is it possible to integrate my ERP with Foxtrot Systems using an integration via txt instead of an API integration?

ECP (END CUSTOMER PORTAL)

SETTINGS

[LANGUAGE] How does my client change the End Customer Portal (ECP) language?

Legal and Contact Information

[PRESENTATION] What is the End Customer Portal (ECP) and what are its features?

[FIRST STEPS] What do I need to start an operation with the ECP?

[RESULTS] What to expect from the ECP?