ECP (End Customer Portal) is a platform developed by Foxtrot Systems where the end user — your customer — gains greater visibility into your logistics service.
It is customized according to your company’s brand guidelines and specific needs.
Whether your service involves delivery or pickup, your customers can access a variety of features. See the main ones below:
Order tracking
Where is my order? What day and time will it arrive? Who is the driver responsible for my order? These are some of the most common questions customers ask. With ECP, they can follow every stage of the order. This helps set expectations and increases the chances of successful visits.
Ratings and comments
Customer feedback is very important for improving the level of service provided. Through ECP, you can receive ratings and comments from your customers. They can also leave comments about undelivered orders. There is no better way to gather insight into how to improve your operations.
Frequently asked questions
Offer support to your customers in a simple way with a list of frequently asked questions. The entire process will run more smoothly, and your customers’ questions will be resolved quickly and conveniently.
Reports
Access and analyze your customer rating data through our Rating Analysis report.