Descartes Machine Learning

Descartes Machine Learning Knowledge Base
WEB PORTAL
DIGITAL CUSTOMER MANAGER

DIGITAL CUSTOMER MANAGER

[DIGITAL CUSTOMER MANAGER] How to access the Digital Customer Manager page and what features are available?

Descartes Machine Learning Knowledge Base

WEB PORTAL

ACCESS

[NEW USER] How do I obtain access to Foxtrot Systems?

[NEW USER] How to give access to Foxtrot?

[SETTING UP FOXTROT SYSTEMS] I received my access invitation. What are the next steps?

[LOGIN] How do I log in to Foxtrot Systems?

[INVITATION EXPIRED] My access invitation has expired. What do I do?

[PASSWORD] Forgot your password?

[PASSWORD] How to change my password?

[PAGES] How to request access to Foxtrot Systems pages / features?

[PAGES] How to grant access to Foxtrot Systems pages / features?

[ERROR] Foxtrot Systems is down, what to do?

[DISTRIBUTION CENTER] How do I switch or get access to more than one Distribution Center / Business Unit?

[USERS] What are the permissions of the Foxtrot Systems Web Portal?

[USERS] How to remove access to Foxtrot Systems?

SETTINGS

[DRIVERS] How to delete driver groups?

[DRIVERS] How to delete drivers?

[DISTRIBUTION CENTER] How to edit the Distribution Center settings?

[DISTRIBUTION CENTER] How to add a new Distribution Center?

[DRIVERS] How to edit driver groups?

[DRIVERS] How to edit a drivers information?

[LANGUAGE] How do I change the language of the Web Portal?

[DRIVERS] How to create and manage drivers?

[DRIVERS] How to create and manage driver groups?

[DRIVERS] How to include or exclude drivers in a group?

[DRIVERS] How to enable or disable a platform user to see certain groups of drivers?

[DRIVERS] How do I view the drivers of each group?

[SETTINGS] I received the message: There was a data conflict. What do I do?

OVERVIEW

[OVERVIEW] What is, how to access and what information is available on the Overview page?

ALL ROUTES

[ALL ROUTES] How to access the All Routes page and what features are available?

[DRIVER] How to assign a driver to a route?

[DATA GAP] How to avoid or solve Data Gaps?

[ROUTE ANALYZER] How do I access the Route Analyzer?

[ROUTE ANALYZER] What is Route Analyzer and what features are available?

[ROUTE ANALYZER] What are the events on the route, what do they mean and what colors represent them?

[ROUTE ANALYZER] What does each color mean on the map points and in the visit list?

[ROUTE ANALYZER] What does the number inside the dots mean for each customer (POS)?

[ROUTE ANALYZER] When is a route analyzed?

[ROUTE ANALYZER] What is 'Data Gap' in the Route Analyzer?

[ROUTE ANALYZER] How to analyze a route?

[ROUTE VIEWER] How do I access the Route Viewer?

[ROUTE VIEWER] What is the Route View and what features are available?

[ROUTE ANALYTICS] What does each column in the 'Route Analytics' report mean?

[ATTEMPT ANALYTICS] What does each column in the 'Attempt Analytics' report mean?

[NO DATA] Why are some report columns blank?

[ROUTE ANALYTICS] What is GPS Spoofer and how to detect it?

[ATTEMPT ANALYTICS] What is Drive By?

[REPORTS] What reports are available in Foxtrot Systems?

[EXTRACTION] How can I extract reports?

[RATINGS ANALYSIS] What does each column in the 'Ratings Analysis' report mean?

[ROUTE ANALYTICS] What does the distance and duration columns of the stem start and stem end of the route mean in detail?

[DRIVERS] Why do some drivers appear with the wrong name in the report? The name appears as 'Driver'.

DRIVER PERFORMANCE

[INDICATORS] What are Foxtrot Systems' main indicators (KPIs) and how are they measured?

[DRIVER TRACE] What is considered for Driver Trace to succeed?

[DRIVER PERFORMANCE] What is the Driver Performance page, how to access it and what information is available?

[DIGITAL ROUTES] What is the ideal driver's behavior on a route?

[SEQUENCE ADHERENCE] What is Sequence Adherence, and how is it calculated?

[SEQUENCE ADHERENCE] How does the first customer work in the sequence?

[SEQUENCE ADHERENCE] Why do we forgive the click from the first attempt?

[SEQUENCE ADHERENCE] If a device runs out of internet on the route, will it impact Foxtrot Systems' adherence sequence?

[DRIVER CLICK SCORE] What is Driver Click Score (DCS) and how is it calculated?

[DRIVER PERFORMANCE] I can't see Driver Performance page today. Why?

[DRIVER] What happens when the driver closes the application within the delivery radius?

[ATTEMPT] What is the radius that is considered to be a successful attempt for a customer (POS)?

[DRIVER] Does Foxtrot Systems take into account the driver's hours of a workday?

FLEET PERFORMANCE

[FLEET PERFORMANCE] What is the Fleet Performance page, how to access it and what information is available?

[DIGITAL ROUTES] What are Digital Routes in Foxtrot Systems?

[IMPORT] How do I import routes?

[IMPORT] What does each column mean when importing routes?

VISIT EXCEPTIONS

[REATTEMPTS] What is a reattempt authorization?

[REATTEMPTS] How do I authorize reattempts and returns?

[TIME WINDOW] Is there a time window when dealing with reattempts?

DIGITAL CUSTOMER MANAGER

[DIGITAL CUSTOMER MANAGER] How to access the Digital Customer Manager page and what features are available?

MORE

[ALERTS] What is the exclamation mark that appears on some routes on the Overview and All Routes pages?

[LOCATION] Confident x Unconfident Location

[LOCATION] How does the tool learn the location of a customer (POS)?

[LOCATION] How does the tool understand the location of a Distribution Center (DC)?

[LOCATION] How to update a customer (POS) location in Foxtrot Systems?

[OPTIMIZATION] What are the variables that Foxtrot Systems uses to suggest the order in which customers should be visited in order to optimize the route?

[REAL-TIME SEQUENCING] What is Real-Time Sequencing (RTS) and how is it activated?

[ROUTE] How to activate, deactivate and reactivate a route?

[ROUTE] How to delete a route?

[ROUTE] What happens if the route is not completed?

[TIME WINDOW] How to add a customer/POS time window?

[TIME WINDOW] How to add more than one customer/POS time window?

[TIME WINDOW] How do time windows work?

[TIME WINDOW] When to send a time window to Foxtrot Systems?

DRIVER APP

ACCESS

[ACCESS] How to log in to the mobile app?

[DOWNLOAD] How to download and install Foxtrot Systems' Driver App?

[UPDATE] How to update Foxtrot Systems' Driver App?

QUESTIONS AND SPECIFICATION

[PERMISSIONS] How to set device permissions so that the app works correctly?

[REASONS] How to edit the reasons options for failed deliveries?

[SETTINGS] What are the minimum device settings to run the Foxtrot Systems App?

FEATURES

[CLICKS] How to make clicks on the application?

[CLICKS] What are the clicks that must be made on the application?

[CUSTOMER] How to view contact information and customer data on the app?

[FAILED] How to make a click on a failed delivery?

[FINISH] How to finish a route on the app?

[INTERNET] With the Foxtrot app, will the driver use more internet or a bigger data package?

[PARTIAL] How to make a partial delivery on the app?

[REATTEMPT] How do I perform reattempts through the app?

[RESULTS] How to view the routes results on the app?

[SIGN OUT] How to sign out from the Foxtrot application?

[START] How to start a route on the app?

[STORAGE] How to clear the application storage/cache?

[SUCCESS] How to make a click on a successful delivery?

[UNDO] How to undo a click made on the app?

FOXTROT SYSTEMS API DOCUMENTATION

FOXTROT SYSTEMS SDK DOCUMENTATION

MORE

[INTEGRATION] Is it possible to integrate my ERP with Foxtrot Systems using an integration via txt instead of an API integration?

ECP (END CUSTOMER PORTAL)

SETTINGS

[LANGUAGE] How does my client change the End Customer Portal (ECP) language?

Legal and Contact Information

[PRESENTATION] What is the End Customer Portal (ECP) and what are its features?

[FIRST STEPS] What do I need to start an operation with the ECP?

[RESULTS] What to expect from the ECP?